Cisco Troubleshooting Flash Cards
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Next question
List the steps and decision branches in Cisco's troubleshooting methodology.
1. Define the problem. 2. Gather facts. 3. Consider possibilities. 4. Create an action plan. 5. Implement the action plan. 6. Observe the results. 7. Do problem symptoms stop? If no, go back to 4 or possibly to 2. If yes, problem resolved, document the facts.