CAREER SUMMARY

PRISCILLA OPPENHEIMER

QUALIFICATIONS SUMMARY

I started my career as a software developer in 1980 and in 1987 moved into the technical training and consulting fields. I am skilled at computer network design, configuration, and troubleshooting, and am the author and coauthor of five books on computer networking. My clients, students, readers, and colleagues value me as a technical guru who can explain how networks really work.

PUBLICATIONS

Troubleshooting Campus Networks: Practical Analysis of Cisco and LAN Protocols, coauthored with Joseph Bardwell, Wiley & Sons, 2002.
Top-Down Network Design: A Systems Analysis Approach to Enterprise Network Design, 2nd ed. Cisco Press, 2004.
Mac OS X System Administration Reference, Volume 1: Directory Services, Security, and Networking and File Services (contributed two chapters), Peachpit Press, 2006.
The Handbook of Computer Networks (contributed a chapter), Wiley & Sons, 2007.
Network Fundamentals, CCNA Exploration Labs and Study Guide, 2nd ed. (contributed three chapters), Cisco Press, 2008.

AREAS OF EXPERTISE

I re-certified twice as a CCDP and CCNP and currently hold my Cisco Certified Network Associate (CCNA) certification. I also have advanced knowledge in the following areas:

Internet Protocol (IPv4 and IPv6)
IP routing protocols including OSPF, EIGRP, and BGP
WAN technologies including Frame Relay and PPP
Ethernet switching protocols such as 802.1Q, STP, RSTP, and VTP
Wireless networking, including setting up and securing 802.11a/b/g/n networks
Voice over IP (VoIP) theory and implementation
Operating systems including UNIX, Mac OS X, Windows XP, and Cisco Internetwork Operating System (IOS)
Security technologies including Cisco PIX and router access control lists, IPSec, and Linux IPtables
Addressing and naming methods such as DHCP and DNS
Computer forensics, including seizing and analyzing digital evidence for use in a court of law

WORK EXPERIENCE

Independent Networking Consultant. 1998-present.
Teach classes and develop training for the computer networking industry. Provide network design and troubleshooting services to companies implementing secure, multiservice internetworks. Clients include Wireshark University, Fred Hutchinson Cancer Research Center, Harry and David, Apple Computer, Cisco Systems, Juniper Networks, Open Door Networks, Genium Publishing, Cisco Press, Peachpit Press, Advanced Network Information, Fire Mountain Gems, Lisa Krigel Ceramics, Project A, and the Ashland Fiber Network.

Southern Oregon University, Computer Science Department. 2003-2008.
Adjunct Assistant Professor.
Taught networking, security, and forensics to undergraduate students. Designed and managed a lab with Windows and Linux workstations, Cisco IOS routers and switches, and PIX firewalls.

Cisco Systems. 1995-1998.
Technical Program Systems Engineer.
Developed technical training materials for Cisco's customers and employees, including Cisco Internetwork Design V2.0, Cisco Internetwork Troubleshooting V3.0, Designing Cisco Networks V1.0, and Designing Switched WAN and Voice Solutions V1.0. Also developed a New Hire Exam for Cisco's systems engineers, including PERL scripts to automate the grading of the exam.

Network General Corporation. 1990-1995.
Training Manager, Senior Instructor, LANGuru™ Consultant.
Developed and delivered courses on Ethernet, Token Ring, FDDI, TCP/IP, NetWare, AppleTalk, DECnet, Windows networking, SMB, NetBIOS, Banyan, and SNA. Courses cover in-depth theory, protocol analysis and troubleshooting. Managed nine instructors. Duties included LANGuru consulting, requiring successful troubleshooting of complex design, connectivity, interoperability, and performance problems on mission-critical, enterprise networks at Fortune 500 companies.

Apple Computer, Inc.. 1986-1990.
Senior Support Engineer.
Trained pre-sales systems engineers on networking technologies, including TCP/IP, routing technologies, AppleTalk, and serial communications. Provided technical support to 3rd-party developers of Macintosh software and hardware products. Solved developers' problems in debugging and understanding technical details of the Macintosh system.

Excelan, Inc. (bought by Novell, Inc). 1985-1986.
Systems Software Programmer.
Designed and coded in "C" libraries to implement menu-driven user interface for multiplexer product that allows TCP/IP terminal users to access the Ethernet LAN. Developed programs in Microsoft "C" under IBM PC-DOS.

Apple Computer, Inc.. 1983-1985.
Software Engineer.
Designed and implemented a protocol to allow the Macintosh to act as a remote graphics workstation. Designed and coded libraries for UNIX applications programmers to interface to the remote graphics workstation. Developed software to let the Lisa microcomputer emulate a VT100 or IBM 3278 terminal.

Matson Navigation Co. 1981-1983.
Systems Analyst.
Designed and coded in IBM Series/1 assembly language software to automate shipyards. Wrote programs that control the communications link between a Series/1 and automated overhead cranes. Installed system at the Ports of Richmond and Los Angeles, California.

University of Chicago. 1980-1981.
Programmer/Analyst.
Designed distributed database system for University of Chicago library system. Implemented system using Indexed Access Method on IBM Series/1 minicomputer and IMS on IBM 370.

EDUCATION

2000 Graduate-level courses in Curriculum Design and Assessment. Oregon State University.
1980 M.S., Information Science, University of Michigan. Honor Student.
1978 B.A., English, Kalamazoo College. Honor Student.

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